Privacy Policy

1. Introduction

This Privacy Policy explains how VERGO Events Ltd ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you use our services, visit our website, or interact with us.

By using our services or providing us with your personal information, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect several types of information:

Information You Provide Directly:

• Name, email address, phone number when you contact us or submit enquiries
• Event details, preferences, and requirements when booking our services
• Employment information when applying for positions (CV, work history, references)
• Payment and billing information when making transactions
• Feedback, reviews, and communications with our team

Information We Collect Automatically:

• Browser type, device information, and IP address
• Pages visited, time spent on our website, and navigation patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide event management, staffing, and related services
• Communication: To respond to enquiries, provide quotes, and send booking confirmations
• Recruitment: To process job applications and manage our talent pool
• Payment Processing: To handle transactions and maintain financial records
• Improvement: To enhance our services, website, and customer experience
• Legal Compliance: To meet legal obligations and protect our rights
• Marketing: To send relevant updates and newsletters (with your consent)

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your data based on:

• Contract Performance: Processing necessary to fulfill our services to you
• Legitimate Interest: For business operations, fraud prevention, and service improvement
• Legal Obligation: To comply with laws, regulations, and legal processes
• Consent: When you've given explicit permission (e.g., marketing emails)

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Payment processors, cloud hosting, email services
• Event Partners: Venues, suppliers, and vendors (only information necessary for the event)
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or asset sale

All third parties are contractually obligated to protect your data and use it only for specified purposes.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or regulatory requirements
• Resolve disputes and enforce our agreements

Job applications are retained for up to 12 months unless you consent to remain in our talent pool. Client data is retained for up to 7 years for tax and legal compliance.

7. Your Rights

Under data protection law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your data (subject to legal obligations)
• Restriction: Limit how we use your data in certain circumstances
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Revoke consent for marketing or other optional processing

To exercise any of these rights, please contact us at wrobb@vergoltd.com.

8. Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but take all reasonable precautions to protect your data.

9. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such data, we will promptly delete it.

10. International Transfers

Your data may be transferred to, and processed in, countries outside the UK/EU. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when changes were made. We encourage you to review this policy regularly.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority, if you believe your data rights have been violated.